Privacy Policy
Version: 1.0
Last update: 9th August 2023
1. About us
1.1 Cybertrends Limited is committed to safeguarding the privacy of the personal information that is provided to us or collected by us during the course of our operations as well as the personal information we receive from visitors to our website. Cybertrends Limited is the data controller of any personal information collected by or provided to us in the circumstances described below in section 2.
1.2 This Privacy Policy explains how we may collect and use any personal information that we obtain about you and your rights in relation to that information. In line with our aim to have a consistent approach to protecting personal data, this is a global policy that we follow in each of our offices. It is based on data protection principles that are set out in the United Kingdom and relevant European Union data protection laws. Where we operate in jurisdictions with significantly different data protection laws it may be that the rights and obligations set out in this Privacy Policy do not apply. If you have any questions about how this Privacy Policy applies to you or want to make a complaint to us about how we handle your personal information, please contact us using the details below.
2. The scope of this Privacy Policy
2.1 This Privacy Policy applies in the following circumstances:
• When we enter into a commercial partnership with you or the organisation you work for.
• When you request information from us or provide information to us.
• When you visit our website.
• When you are entered onto our marketing lists to receive communications.
• We use cookies on our website. This Privacy Policy should be read alongside our Cookies Notice.
3. What information do we collect about you and how?
3.1 Business development. We collect personal information about prospective commercial partners and their owners, controllers and/or directors as part of our business development initiatives. The type of personal information we may collect includes name, address, nationality, and business interests. We obtain this information from you or your organisation directly and from publicly available open sources either directly or through a third party.
3.2 Keeping you up to date with relevant marketing and events. The type of personal information that we may collect includes current and historical information including your name and contact details (such as your address, email address and telephone numbers) and identifiers such as your organisation, professional and business area and position held.
3.3 Directly provided information. We will also collect personal information you choose to provide to us directly including contact we have with you in person, by telephone, email or online. We obtain personal information from your IP address and the operating systems and web browsers that you use to access our website. It enables us to identify which organisations have visited our website and we use this information to compile statistical data on the use of our site to help us to improve the user experience.
3.4 Third party information. We may also collect personal information from third parties such as other organisations that you have dealings with, regulators, government agencies, credit reporting agencies, publicly available records (including electronic data sources to carry out checks to enable us to comply with applicable law), information or service providers (some of whom may process your personal information on our behalf) and professional advisers. Your personal information may be collected in our contact database when we receive your contact details.
4. How we use your information
4.1 We will only use your personal information if and to the extent that applicable law allows. We will therefore only process your personal information if:
• It is necessary for the performance of a contract with you or the organisation you work for.
• It is necessary in connection with a legal obligation.
• You have given your consent (where necessary) to such use or the organisation you work for has obtained your consent (where necessary) to share your information with us.
• If we (or a third party) have a legitimate interest which is not overridden by your interests or your rights and freedoms. Such legitimate interests include operating our business and marketing directly to you.
4.2 We may use your personal information to:
• Consider whether we can pursue certain business development initiatives.
• Maintain and develop our business relationship with you.
• Improve our services and products.
• Send you marketing and invite you to events.
• Monitor and analyse our business.
• Process and respond to requests, enquiries or other communications received from you.
4.3 We will only retain your personal information for as long as is necessary for the purpose for which it was collected, including for the purposes of complying with any legal, regulatory, accounting or reporting requirements.
5. How and why do we share your personal information?
5.1 We use third parties who provide services on our behalf and will share your information with them, for example a technology supplier may have access to your personal information when providing software support, or a company we use for marketing may process the personal information of our contacts for us.
5.2 During the course of working with you or the organisation you work for we may use certain third party technology services in our operations and we deploy them as a matter of course, for example, software for email and e-signatures. We make use of third party technology services including amongst other things, cloud security systems and subscription application services. The use of these integral and ancillary services may require your personal information to be held in the cloud on infrastructure managed by the relevant service provider.
5.3 We may also have to share your personal information with regulators, government and enforcement agencies, courts and other third parties.
5.4 To enable us to provide the services set out in this Privacy Policy, it is likely that we will transfer your personal information to countries outside the jurisdiction where you provided it or where we collected it, for example information that we collect through cookies or through your completion of our online forms. Therefore, if you are based outside the UK (for example, in the European Economic Area (EEA)), your data may be transferred to the UK and other third countries as set out below.
5.5 Your personal information may be accessed by third parties in countries whose laws provide varying levels of protection for personal information.
5.6 Some of your personal information may be stored in a cloud located within or outside of the UK or the EEA and managed by a third party service provider. In adopting this approach, the confidentiality of your personal information is of key importance to us and we conduct careful due diligence on the security of any third party technology systems we use.
5.7 Where we transfer your personal information outside the UK or the EEA we will take reasonable steps to ensure that your information is treated securely and the means of transfer provide adequate safeguards.
5.8 Where we transfer your personal information outside the UK or the EEA we will take reasonable steps to ensure that your information is treated securely and the means of transfer provide adequate safeguards.
• We are under a legal or regulatory obligation to do so.
• It is necessary for the purpose of, or in connection with, legal proceedings or to exercise or defend legal rights.
• It is in our or a third party’s legitimate interest to share the information, and that legitimate interest is not overridden by your rights or freedom.
5.9 If you would like more detailed information about the legal bases upon which we rely to process your information and the third parties we use, please contact us using support@cybertrends.co.
6. Transfer of our rights under these terms
6.1 We use up to date data storage and security to hold your personal information securely in electronic and physical form to protect your personal information from unauthorised access, improper use or disclosure, unauthorised modification or unlawful destruction or accidental loss. Our IT usage and security policy is supported by the most current security standards, processes, and procedures. Our premises are access controlled and our electronic databases require logins and password authentication.
6.2 All our staff and third party service providers who have access to confidential information (including personal information) are subject to confidentiality obligations.
7. Your rights
7.1 You have certain rights that you can exercise under certain circumstances in relation to the personal information that we hold. These rights are to:
• Request access to your personal information (known as a subject access request) and request certain information in relation to its processing.
• Request rectification of your personal information.
• Request the erasure of your personal information.
• Request that we restrict the processing of your personal information.
• Object to the processing of your personal information.
7.2 Where you may have provided your consent to the collection, processing, and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once the firm has received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
7.3 If you would like to exercise any of these rights, please contact us using support@cybertrends.co.
8. Further Information
8.1 If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using support@cybertrends.co.
8.2 We hope that we can resolve any query or concern you raise about our use of your personal information. If you feel we have not handled your query or concern to your satisfaction you can contact the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues at ico.org.uk/concerns or telephone 0303 123 1113.
8.3 If you are based outside the UK, you may also have the right to submit a complaint to the relevant supervisory authority in your jurisdiction.
